Managing ManageEngine through the best resellers in Mauritius is both a challenge and a privilege.

As Channel Sales Executive, my duty is to work closely with our resellers to ensure that ManageEngine solutions are sold, implemented with precision, knowledge is transferred, and post-sales support is properly delivered.

Working with resellers is something relatively new for Net2Be, and while it comes with challenges, it also brings new opportunities. One difficulty is that we no longer have direct hands-on control of the market — we now sell through companies that operate with their own pricing tactics and strategies. Some are transparent and collaborative (with whom we see greater progress), while others prefer to stay in the background — we sometimes just receive purchase orders randomly without much context.

These approaches both have their pros and cons, but the model works. What it requires, however, is a higher level of training and professionalism. Deploying ManageEngine solutions must be done with 100% accuracy because these products often safeguard organizations from compliance risks and even government shutdowns. Institutions like the MRA and auditing firms rely heavily on proper deployment.

While I have direct oversight over my internal team, with resellers the responsibility shifts — which is why we work closely with ManageEngine to ensure that resellers are trained, certified, and executing correctly. On top of that, we call end-clients after implementations to get feedback — which has proven to be both insightful and eye-opening.

This experience has also taught me something personal: age or seniority does not guarantee professionalism. What really matters is character, accountability, and the willingness to serve clients at the highest standard. Education and titles have their place, but it’s the human element that makes the difference.

On the positive side, working with resellers expands our reach. We are now meeting new companies and engaging in conversations that would never have happened otherwise. It allows us to step into different industries, build new networks, and present ourselves from a fresh point of view — one that positions us not just as sellers, but as enablers of growth.

Another advantage is brand positioning. As distributors, we serve as the face of ManageEngine in Mauritius. That image, however, is carried into the market through our resellers. It is therefore our responsibility to ensure that the message, the professionalism, and the value of the solution are delivered consistently. When resellers represent us well, the reputation of the entire group is strengthened.