Asset Management, and Discovery 
3 main features! Desk Support Make your service desk easily accessible by being where your end users are.
Facilitate easy request creation, and keep end users informed on ticket progress and approvals.
Convert email requests and incidents to tickets automatically and enjoy automated ticket routing to the right technicians.
Schedule periodic scans to get updates on your network and to track hardware or software changes on individual work stations.
Platform ServicieDeskPlus offers powerful native integrations with industry-leading apps from ManageEngine to give you a 360-degree view and control of your IT infrastructure. Be it managing networks, applications, and desktops from your IT help desk console, or accessing advanced service desk analytics, it’s all possible with ServiceDesk Plus.
Messaging
Discord
Slack
Skype
[IT asset management] In 2025, IT teams aren’t just tracking tickets — they’re tracking everything. That’s why ServiceDesk Plus (SDP) includes a full Asset Management module. It’s no longer enough to solve problems; you need to know what you’re solving for and where it lives in your ecosystem. Hardware, software, licenses, warranties — all of it matters for compliance, cost control, and smarter decision-making. As organizations scale, visibility becomes survival. SDP’s Asset Management connects the dots, giving IT leaders real-time control. The buzz? It’s simple: companies finally realize that service without asset insight is like support without context.
The real power of ServiceDesk Plus Asset Management lies in how you use it. Start with auto-discovery: pull every device, server, and endpoint into a single inventory without manual effort. Next, map software licenses and complianceto avoid costly penalties and optimize renewals. Tie assets directly to incident and change tickets so technicians instantly see configuration history and dependencies — cutting resolution time in half. Then, use reports and lifecycle tracking to predict refresh cycles and budget smarter. Selling point? It’s not just management — it’s actionable intelligence. In 2025, Asset Management is IT’s new growth engine.
Nettobe  provides technical support via telephone and email for Premium Support customers 24 hours a day, 7 days a week. Nettobe Support Plus has the fastest response time with a Premium Support technician escalating issues for you.Â
Answers IT teams typically deploy help desk software to manage the IT ticket life cycle, automate routine tasks, and optimize their processes and workflows, which directly results in increased productivity, reduced costs, better service levels, and improved customer experience.
The process responsible for managing the life cycle of all incidents. Incident management ensures that normal service operation is restored as quickly as possible and that business impact is minimized.
The implementation and management of quality IT services that meet the needs of a business. IT service management is performed by IT service providers through an appropriate mix of people, processes, and information technology.
Globally whiteboard global web-readiness rather than holistic action items. Uniquely communicate synergistic markets.
