Nettobe Support Plus ensures that an organisation's network is running at its peak performance by providing the highest level technical support for mission critical environments.
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9x5 Normal Technical support | Incident Based Support Telephone / Remote / Onsite - 1 Incident per month - Next-day response time - 1 Monthly Preventive Maintenance - 1 Dedicated Technician
24x5 Normal Technical support | Incident Based Support Telephone / Remote / Onsite - 1 Incident per month - Next-day response time - 1 Monthly Preventive Maintenance - 1 Dedicated Technician
24x7 Normal Technical Support | Incident Based Support Telephone / Remote / Onsite - 4-hour response time - 2 Incidents per month - 1 Monthly Preventive Maintenance - 2 Dedicated Technicians
Full 24×7 Technical Support (3 years Support)Â
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Our Support Agreements may be augmented with additional support services, designed to help you elevate the effectiveness of your operation.Â
Nettobe Support Plus provides technical support via telephone and email for Premium Support customers 24 hours a day, 7 days a week.
include on-site support and remote services to facilitate commissioning, system health checks, software updates and installations, and more, so that you can anticipate issues before they become problems.
Nettobe Support Plus has the fastest response time with a Premium Support technician escalating issues for you.
